Refund policy

Refund Policy

1. General Policy We do not accept returns or issue refunds for reasons of change of mind, buyer's remorse, or incorrect size or product selection. Customers are encouraged to review the product description, sizing details, and photos carefully prior to purchase.

2. Damaged or Defective Items We stand behind the quality of our brand. If your heated wearable blanket arrives damaged or with a manufacturing defect, you may be eligible for a replacement or refund, subject to the conditions below.

3. Eligibility Requirements To be considered for a refund or replacement, customers must:

  • Notify Customer Support within 48 hours of confirmed delivery

  • Provide the applicable order number

  • Submit clear photographic and/or video evidence documenting the damage or defect, including the product packaging and shipping label

Claims submitted outside this window, or without sufficient supporting evidence, will not be eligible for resolution.

4. Review Process All claims are reviewed by our Customer Support team within 3–5 business days of submission. We reserve the right to request additional information or evidence prior to reaching a determination.

5. Resolution Approved claims will be resolved, at our sole discretion, through one of the following:

  • Dispatch of a replacement unit, or

  • Issuance of a full refund to the original method of payment

6. Exclusions The following are not covered under this policy:

  • Damage resulting from misuse, including improper washing or care, using incompatible power sources/chargers, tampering with internal heating elements, failure to follow product instructions, or exposure to extreme heat or force

  • Normal wear and tear

  • Claims submitted after the 48-hour notification window

  • Claims lacking photographic or video documentation

7. Processing Time Once approved, refunds will be processed within 5–7 business days and issued to the original payment method. Processing times may vary depending on your financial institution.

8. Contact Us For questions regarding this policy or to submit a claim, please contact: skoutsioupis@gmail.com